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Order Processing Time

• All orders are processed within 2-3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Duration

• Standard Delivery (India): 3–7 business days

Note: Delivery timelines may vary depending on your location, weather conditions, or unexpected courier delays.

Shipping Charges

A  standard shipping fee of ₹50 will apply.

At KIIVO , we aim to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and exchanges.

Eligibility for Returns & Exchanges

• Items must be returned/exchanged within 7 days of delivery.
• Products must be unused, unworn, unwashed, and in the same condition as received.

Shipping & Expenses

• Return shipping charges are to be borne by the customer, unless the product received is damaged or incorrect.
• The charges will be Rs100
• Once inspected, we will process your exchange or issue a refund within 5-7 business days.

Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with pictures of the item. We will arrange a free replacement or a full refund.